At the beginning of September we got a few new colleagues, and I took the opportunity to organize a UX training for them. Some coworkers work remotely or in different countries and I don't get to meet them often after their training at the company's head quarters. That's why it's important for me to raise UX awareness as soon as possible.
Image on the left: Paper prototypes, low-fi and high-fi samples were pasted on the walls. Books, personas, surveys and other deliverables laid on the table.
Lengthy vocabulary explanations are usually the part to begin with, especially when talking about mostly unknown concepts, but let's face it: it's boring to listen at. So I began the training with an exercise.
My trainees got some time to figure out on their own what to do in case of a web application crash. Did they want to restart the app? To provide an error message?
They presented their concepts to the audience afterwards, explaining why they choose a specific solution. They came up with nice ideas, e.g. "It's not an error, we're just currently updating"! ;)
According to their professional background, they focused on providing technical details about the crash and steps to check the browser's health (developers), or on the Support team's reachability and the system feedback's wording (consultants). Some formulated their ideas with words, others drew the interactions. We discussed the pros and cons, and met a lot of aspects that also play a role in the design process (technology knowledge, expert users, multilanguage support, etc.)
At the end of the exercise the brains were ready to convert the information – about UX in general and UX within the company, visualized with a presentation – into their own way of thinking and with the colors of their own experiences. And "experience" is what it's all about, right?